Data Analyst/ Data Entry Specialist

New Delhi, Delhi, India | ECx | Full-time | Partially remote

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Engagement & Customer Success Team

The Engagement & Customer Success team leads the Harappa off-platform experience end-to-end, for program execution from live sessions (through internal coordination), to drive completions for online courses. Our focus is to give our learners the right information at the right time in support of their learning journey and work with the client SPOC to provide the right information.


Role

  • Maintains database by entering new and updated customer and account information.
  • Prepare source data for computer entry by compiling and sorting information.
  • Establishes entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Resolves deficiencies by using standard procedures or flagging incomplete documents to the team leader for resolution.
  • Maintains data format requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
  • Combines data from multiple sources when account information is incomplete.
  • Purges files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data.
  • Secures information by completing database backups.
  • Maintains operations by following policies and procedures and reporting needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed


Requirements

  • Bachelors degree in BCA, BSC Computer Science, BE or BTech Computer Engineering preferred. 
  • Relevant work experience of 1 to 2 years in any Ed-Tech organisation preferred, but not required.
  • Proficient in typing and transcription.
  • Well versed with Microsoft Excel 
  • Organisational and time management abilities
  • Administrative skills
  • Good communication skills, both written and verbal
  • Accuracy and attention to detail
  • Multi-tasking
  • Problem solving mindset
  • Comfortable working independently with minimal supervision